You can email the Help Desk at if you would prefer to contact us via email. For directions and parking options, please see: Campus Maps. Computer repair services is also still accepting personal and departmental computers in need of advanced software support, such as format re-installs and departmental Dell and Apple computers for a facilitated hardware repair. The DoIT Help Desk has one physical location on campus that offers in-person consultations, equipment checkout, and Duo/MFA tokens. Option 6 to inquire about a previous order or software licensesĪvailable 7:45 AM to 5:00 PM, Monday through Friday.
Option 5 for Contract VIP Departmental Support. Option 4 for HRS services including payroll, time and absence, and benefits (transfers to the UWSS Service Operations). Option 3 for Office 365, campus internet connectivity, Cisco VoIP, general computer issues, and other Wisc services. Option 2 for Help Desk Level 2-supported services including Centrex telephone line repair, e-Reimbursement, Student Information System (SIS), etc. Option 1 for NetID or MFA Duo (including NetID password resets or bypass codes). When you call, there are six menu options to choose from: Some issues may need to be handled at the Service Desk. We can also assist with MFA Duo, password resets and can help with many common UW-Madison applications (such as MyUW, Office 365, etc) over the phone. The Help Desk can help with many common computer issues over the phone, including trouble with Windows, Mac OS, Microsoft Office, etc. Reach the Help Desk by phone at 60 (HELP). (next to the main lobby by the Dayton St entrance) Phone
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